Contact Shimano: If an angler is submitted a warranty claim, G. Loomis will no longer charge a claim review fee. Just make sure the product is in the same new condition you received it in. Loomis has always made a fantastic rod, but they’ve been lambasted in the internet for their warranty. Warranty period. Phone – Fishing (02) 9533 0000. If you have any questions or concerns regarding your return please contact us toll free at 1-877-577-0600 or email us at fishsitefeedback@shimano.com. Make Warranty Claim. As a customer of American Legacy Fishing Company you automatically have a 30-day "no questions asked" return privilege. Trading Hours. Return Merchandise Authorization - G Loomis Superstore JavaScript seems to be disabled in your browser. If I order the wrong size can I return the item? Yes, You can return the item for a credit "No Exchanges". PO Box 2082 Taren Point NSW 2229. > If it's not covered under warranty, anglers can pay $95 ($120 CAN for service to Canada) to replace any broken rods in the GL2 or GL3 series. Mail Shimano Australia Fishing 2 Wurrook Circuit Caringbah NSW 2229. All items that are returned must have the original tags attached. You do need to Contact Us first to get a Return Merchandise Authorization (RMA) so we can properly credit you when the product is received by us. So, we’ve understandably gotten a lot of questions about this, and wanted to clarify it for our customers. As was their press release. GL push poles, Venture (Adventure) fly reels, and GL fly rod outfits are covered against non-conformances in workmanship and materials for a period of one year from the date of purchase. Excellerator program forms need to be emailed to: service@stcroixrods.com If rod is out of warranty, the charges will be based off of the tier chart . If rod is within warranty, it will cost $25 for shipping if shipping alone. Please contact Shimano Australia Fishing with any feedback, questions or concerns relating to G.Loomis. If you send a rod back for warranty, it will take 3-5 weeks for them to process your claim AFTER receiving the rod. Return shipping is included. Submit the form listed here and American Legacy Fishing will send your authorization number within 24 hours. ALL PIECES of the broken rod should be put in a disposable container along with the completed form and returned to: G. Loomis Inc. Warranty Service 1359 Down River Road If the rod is covered by warranty, a replacement rod will be sent at no charge. Shimano warrants that G. Loomis fishing rods (hereinafter: the G. Loomis Product) are free from defects in materials and workmanship under normal conditions and reasonable use: For two years for all rods. G. Loomis rods are covered by a Limited Lifetime Warranty against non-conformities in workmanship and materials for the life of the original owner. If you have an MHX blank that is eligible for warranty service then please follow these steps: Cut blank on 4″ on each side of the failure. In shipping your broken rod back to G. Loomis your will need to fill out a G. Loomis Rod Warranty Request Form which you can print out using this link: G. Loomis Rod Warranty Form. Just giving anyone who may find this to be pertinent, the news I just received from Loomis customer service (after a 22 minute wait on the phone). The warranty is effective from the date of purchase, to the original purchaser for all fishing rods purchased in the EMEA. Remove any guides that might be on the sections being returned. 9:00 am to 5:00 pm Monday - Friday. For those of you who read the Midcurrent article, it was clear as mud. 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